Genesys(R), a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar(TM): Workforce Engagement Management (WEM), 2025 Report. Frost & Sullivan ...

New research today from Genesys®, a global cloud leader in AI-powered experience orchestration, examines how consumers feel about interacting with AI for customer experience (CX) — and how those ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, announced the release of a new research report, “Generational dynamics and the experience ...

SAN FRANCISCO, September 19, 2024 – A new research report from Genesys® found that AI is rapidly becoming indispensable for companies aiming to stay competitive in the customer experience (CX) ...

Genesys Cloud AI ARR grows more than 2X the rate of Genesys Cloud ARR during the period SAN FRANCISCO-- ( BUSINESS WIRE )-- Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, ...

Organizations must unlock the new paradigm of personalized, empathetic experiences at scale to build customer relationships and growth amid changing consumer preferences and increasing expectations ...

On Wednesday, September 6, contact center and customer relationship management powerhouses Genesys and Salesforce announced a partnership to help businesses drive more value from data and AI with ...

The "2025 Contact Center as a Service Worldwide Market Share Report" has been added to ResearchAndMarkets.com's offering. This report is the foremost resource for vendors, investors, analysts, and ...

NexTalk, a leader in accessible communication technologies, has expanded integration capabilities and compatibility with four of the industry's most widely used cloud and contact center platforms: ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, today announced it is collaborating with Epic to deliver stronger, more connected patient ...