Over the long weekend, I read The Friction Project, a new book out from two of my favorite business school professors, Robert Sutton and Huggy Rao of Stanford. They spent seven years working with ...

These days, Yue spends her time in Barcelona as a career coach, mentoring Senior and Director-level product managers to lift them to the C-Suite, especially for those from underrepresented backgrounds ...

ICYMI, friction-maxxing is the intentional practice of adding small, deliberate inconveniences into daily life. That could be ...

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences customers remember. Friction can be a good thing. Last holiday season, I bought ...