This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

The Customer Experience Conference Manchester will take place on Nov. 11, 2025 at The Midland Hotel, Manchester, UK. This one-day, industry-led event brings together senior practitioners to examine ...

In an era where contact centers are redefining customer experience, staying updated through industry events is essential for innovation and growth. As we navigate the dynamic landscape of customer ...

New training offerings and SMS feedback capabilities mark the company’s biggest modernization push in a decade, launching alongside early registration for the “Amplifying the Customer’s Voice” ...

The Franchise Customer Experience Conference (FCXC) is an annual industry event jointly produced by Franchise Update Media and the International Franchise Association, targeting franchise executives ...

To many, it may seem like our world is moving increasingly online. We’re hyper-focused on digital transformation and boosting efficiency through technology. It’s easy to forget the radical value of in ...