Concierge services are no longer simply a means to book restaurant reservations and theater tickets. Residents in high-end ...

Norwegian Cruise Line launched a concierge desk exclusively for guests with reservations in the line’s top accommodations, the Haven by Norwegian. The concierge desk enables guests and travel agents ...

It never stops surprising me how often guests love to stop to chat about the “amazing coincidences” they experience while visiting Aspen, a place well traveled by the jet-set community. Often, usually ...

HONOLULU (AP) — Hotel workers and members of a hospitality industry union were picketing a Honolulu hotel after it recently outsourced its concierge desks. The dozens of workers and members of the ...

Big Sky, Mont., is just one example of a market where an influx of luxe hotels has led to spiking demand for hotel concierges. Photo Credit: Zorro Stock Images/Shutterstock.com In an era of AI ...

Hotels are training concierges to offer more personalized services like sleep advice and expertise on cannabis. It's a way for hotels to stand out from competition and keep guests coming back. The ...