Which? has written to the CEOs of Virgin Media, Scottish Power and British Gas urging them to improve their customer service as new research from the consumer association reveals they are the worst ...

British Gas has been fined £2.5m by the energy regulator Ofgem for failing to handle customer complaints correctly. Ofgem said British Gas - which serves nearly half of the UK's households - did not ...

British Gas has deployed cloud-based customer journey mapping technology from Quadient to improve customer experience across the business. The utility provider hopes the new system will help it ...

A British Gas landed "out of the blue" demanding payment of £3,000. A customer who says they have "always" paid their bills on time was being slapped with brutal bills from the energy giant, which is ...

British Gas is to launch a customer rewards scheme from April that will include Sky TV deals and energy discounts for its longest-standing customers. However, it's not yet clear what the savings will ...

British Gas has used the Vlocity Energy & Utilities Cloud service, built on Salesforce, to power its digital transformation journey. The application is being used across British Gas’ sales, marketing ...