Passengers share fury at British Airways live-chat customer service after being stranded amid Heathrow fire - Exclusive: Couple were wrongly told BA could not get them out earlier – but their holiday ...

A British Airways insider has issued a warning against ... She said: "On shorter flights in particular, time is of the essence with the service, so any unnecessary questions or requests during ...

ranked airlines based on punctuality, customer service, seat comfort and value for money, among other categories. British ...

British Airways offers international passenger and ... let others know and to avoid BA for future flights. Severe safety issues caused flight delay overnight - after we started the takeoff ...

British Airways has jumped on the mobile bar code bandwagon in an effort to improve its customer service efforts. Customers can now save time and check-in for flights using their mobile devices.

Sasser, W. Earl, and Norman Klein. "British Airways: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-065, October 1994. (Revised November 1994.) ...