Company establishes a single, centrally managed virtual contact center for seamless support of customers in seven states. Self-service capabilities developed with Avaya Aura® Experience Portal save ...

Avaya today announced several enhancements to its Customer Experience Management solutions to increase reach and bring every aspect of the customer experience into a seamless, dynamic stream with ...

Avaya is delivering multimedia capabilities to the front line with its Tuesday announcement of two new contact center products designed to bring agent-assisted and automated customer service up to ...

On Tuesday, Avaya launched its Avaya Infinity Platform. Over the past year and more, Avaya has largely focused itself around its top 1,500 customers which include large enterprises and public sector ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that key Google Cloud ...

Avaya, a global provider of business communications and collaboration solutions and services, today announced new contact centre products that address the challenges businesses face in delivering ...

"Avaya Professional Services: We've hired people who understand the Cisco ICM--Because we are removing so many ICMs." Last week, in the first part of this series, I opened with a selection of tweets ...