One of the holy grails of nonprofit evaluation is to be able to compare nonprofits with different missions. Concepts like “social return on investment” strive to quantify how much “good” an ...

Probing questions also allows the agent to understand better how the customer feels, which might change how they talk to the customer. If the customer is distraught, they will improve the customer ...

Years ago, I was asked by a close friend for some career advice. He was contemplating whether to return for an MBA or enroll in law school. He did not see himself being a lawyer, but he was intrigued ...

Over the past quarter-century, I've kept improving the list of questions I often ask clients to tease out their essence and help them develop goals. Here is the current list of those questions, ...