The Ofcom investigation initially found that EE and Plusnet made more than 1.3 million sales without providing customers with ...

BT has refunded or credited £18 million to EE and Plusnet customers after Ofcom found it failed to provide required contract ...

BT, EE and Plusnet have changed their annual price rise policies, meaning new customers will see even larger price rises for ...

BT, EE and Plusnet will hike broadband prices by a certain amount each year for new customers. This new rule will come into ...

Plusnet has been singled out as the 'cream of the crop' by experts with packages starting from £24.99 per month ...

BT is to alter the amount it hikes some customer bills in what will amount to a rise of a third for some people ...

As of tomorrow, July 31, 2025, any new customers who sign up for a broadband package from BT, EE or Plusnet will be subject ...

BT has refunded £18 million to customers after Ofcom ruled it did not give them enough information about their contracts.The regulator fined BT £2.8 million last year after it failed to provide some ...

BT AND EE are to introduce hefty hikes to mid-contract price rises from tomorrow. New customers who sign up to a broadband ...

Plusnet’s internet appears to have broken, with users reporting that they are unable to get online. Some managed to find a fix, however, because of the limited nature of the issue.

PlusNet has promised its customers that "an extensive analysis of how this happened has been carried out and working practices implemented to prevent it happening again". The company has however ...

A full report on the incident is yet to be drawn up but, according to PlusNet, initial investigations show that contractors cut all power to the as-yet-unidentified data centre, in the process ...