Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

Southwest Airlines Co. (NYSE: LUV) is recognized by J.D. Power as the Best Airline for Economy Class Customer Satisfaction 1 ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

The J.D. Power study surveyed 10,224 passengers who had flights on major airlines in North America between March 2024 and ...

Just in time for the busy summer travel season, the J.D. Power 2025 North America Airline Satisfaction Study is out. Based on ...

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

A new survey has ranked Southwest Airlines No. 1 for passenger satisfaction in economy or basic economy class. Delta Air Lines was ranked highest in satisfaction within the premium economy fare class.

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...

"Our Employees have always been ... of unrivaled Customer Service with top-ranking operational performance," said Andrew Watterson, Chief Operating Officer at Southwest Airlines.

While airlines are facing some uncertainty ... customer service is a key differentiator when it comes to customer satisfaction, and Southwest Airline executives have said on recent earnings ...