Sales professionals are using generative and autonomous AI to prepare for in-person meetings and calls.

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the ...

Human connection and influencing skills like EQ, rapport building, negotiation, and overcoming objections will be in higher ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Salesforce (NYSE:CRM) recently announced the creation of a network of certified life sciences partners to assist in migrating ...